Privacy Policy

Orchid Nail Lounge ("we," "us," or "our") operates the website https://orchidnailloungetx.com and provides nail salon and beauty services at 7701 Stacy Rd STE #600, McKinney, TX 75070. This Privacy Policy explains what information we collect from visitors and customers, how we use it and the choices you have. By using our website, booking an appointment or opting in to our SMS program, you agree to the practices described in this policy.

1.What Information We Collect

We collect the following types of information:

• Contact information: your name, phone number and email address when you submit a form on our website, book an appointment or contact us.
• Appointment details: the services you request, your preferred dates and times and any notes you share about your visit.
• Communication records: messages you send us through our website forms, by email or by SMS, including your opt-in consent records.
• Usage data: information collected automatically when you visit our website, such as your IP address, browser type, device type, pages viewed and the date and time of your visit.

2.How We Use Your Data

We use the information we collect to:

• Schedule, confirm and manage your appointments.
• Respond to your questions and requests.
• Send appointment confirmations, reminders and follow-up messages.
• Send promotional offers and updates when you have opted in to receive them.
• Improve our website, services and customer experience.
• Comply with legal obligations and protect our business against fraud or misuse.

3.SMS Opt-In Details

Our SMS program is the Orchid Nail Lounge SMS Program. When you opt in, you may receive the following message types:

• Appointment confirmations and reminders.
• Follow-up and aftercare messages related to your visit.
• Customer service and account notifications.
• Promotional offers and special announcements.

Message frequency: message frequency varies based on your appointments and interactions with us. Promotional messages will not exceed four per month.

How to opt in: you can opt in by checking the SMS consent box on a form on our website, by providing your phone number and verbal consent in our salon or by texting START to our number.

How to opt out: reply STOP to any message to unsubscribe at any time. Reply HELP for assistance. Message and data rates may apply.

4.Cookies & Tracking

Our website uses cookies and similar tracking technologies to keep the site functioning properly, remember your preferences and understand how visitors use our pages. Cookies are small text files stored on your device. You can control or delete cookies through your browser settings, though disabling them may affect how parts of the website work. We may use analytics tools that collect aggregated, non-identifying data about site traffic and usage patterns.

5.Data Security

We take reasonable measures to protect your personal information. Our website is served over SSL/TLS encryption, which protects data transmitted between your browser and our servers. Any payment processing is handled by PCI compliant payment providers, and we do not store your full credit or debit card numbers on our systems. While no method of transmission or storage is completely secure, we work to protect your information against unauthorized access, alteration or disclosure.

6.Your User Rights

You have the right to:

• Request access to the personal information we hold about you.
• Request that we correct inaccurate or incomplete information.
• Request that we delete your personal information, subject to any legal retention requirements.
• Opt out of marketing communications at any time, including by replying STOP to any SMS.

To exercise any of these rights, contact us using the details in the Contact Us section below.

7.Age Restriction

Our website, forms and SMS program are intended for individuals 18 years of age or older. We do not knowingly collect personal information from anyone under 18 through our website or SMS program. If you believe a minor has provided us with personal information, please contact us and we will delete it. Salon services for children are booked and managed by a parent or legal guardian.

8.Sharing & Disclosure

We do not sell your personal information. We only share your information in the following limited circumstances:

• Service providers: trusted vendors who help us operate our website, booking system and communications, and who are bound to use your information only to provide those services.
• Legal requirements: when required by law, regulation, legal process or a governmental request.
• Business protection: to enforce our terms, protect our rights or ensure the safety of our customers and staff.

Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the text message services.

9.Contact Us

If you have questions about this Privacy Policy or how we handle your information, reach us at:

• Orchid Nail Lounge
• 7701 Stacy Rd STE #600, McKinney, TX 75070
• Phone: (469) 988-9099
• Email: [email protected]